Newton’sPayment confirmation
Your credits appear after Stripe confirms the payment. A payment confirmation page does not by itself add credits.
REFUNDS & CREDITS
Purchased credits.
Clear accounting.
Purchased credits do not expire while your account remains open, subject to the Terms. They do not reset monthly.
Payment corrections.
Contact support with your Stripe receipt or Newton’s account identifier—not an API key—when a charge is duplicated, a checkout fails after payment, or the credit amount is wrong.
Unused credits
Top-ups are generally non-refundable after credits are used, except where required by law or for confirmed duplicate or erroneous billing. Approved refunds remove the corresponding unused credits.
Account protection
Credits connected to a disputed payment may be removed and access may pause while the payment is resolved.
Request help
Email founders@newtons.dev with the charge date, amount, and Stripe receipt identifier. A request does not guarantee approval. Never send your full API key. See the Terms for the full policy.